Important Reminder: Online gaming is for entertainment only. If you feel gaming is beginning to affect your life, contact the score8 support team immediately for assistance.
Responsible Gaming

Play Smart at Score8 — Unlimited Fun, Played Responsibly

Score8 believes that online gaming should be enjoyable entertainment, not a burden. We provide comprehensive tools, guides, and support to ensure every Malaysian player can enjoy a safe, controlled, and fully responsible gaming experience.

Flexible Deposit Limits
Play Time Limit
Cooling-Off Available
24/7 Support

Score8's Commitment

Fun Gaming Must Be Safe

At Score8, we take our responsibility seriously as a trusted online gaming platform in Malaysia. We understand that a small number of players may struggle to manage their playing habits, which is why we provide a comprehensive set of tools and resources to help you stay in control.

Responsible gaming is not just a slogan for us — it is part of how we operate every day. Every feature we build and every policy we put in place takes player well-being as a priority. From daily deposit limits to cooling-off options, we make sure you always have full control over your gaming experience.

It is important to remember that online gaming is an entertainment activity — it should add enjoyment to your life, not become a source of stress or financial difficulty. If you find yourself playing longer or spending more money than planned, these are signs that need immediate attention.

Score8 is committed to providing a fair, safe, and responsible gaming environment. We work tirelessly to ensure every player — from beginners to experienced ones — has access to the information and support they need to play wisely.

Score8 adheres to international responsible gaming standards and continuously refines our player control tools based on industry best practices.

Gaming Risk Level Indicator

Playing for EntertainmentSecure
Playing Beyond BudgetNeeds Attention
Playing to Cover DebtsAt Risk
Unable to Stop PlayingCritical

This bar illustrates the spectrum of playing habits. The further left your position, the safer your gaming experience.

Player Control Tools

Responsible Gaming Features at Score8

We provide a range of control tools that are easily accessible directly from your account, with no need to contact customer support.

Daily & Monthly Deposit Limits

Set daily, weekly, or monthly deposit limits according to your means. Once a limit is set, score8 will not allow any deposit that exceeds the limit you have chosen.

Session Play Time Limit

Control how long you play in a single session. When your time limit is reached, the Score8 system will remind you and automatically end the session if desired.

Temporary Cooling-Off

If you feel you need a short break, choose a self-exclusion period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or make deposits into your account.

Permanent Self-Exclusion

For players who feel they need a more decisive step, the permanent self-exclusion option allows you to close your account permanently and prevent the opening of new accounts.

Gaming History Review

Track your own gaming activity through detailed history records. See how much you have deposited, won, and lost over any period you choose for self-assessment.

Real-Time Alerts

Score8 sends automatic alerts when you are approaching a set limit or when your gaming session reaches a certain duration — helping you stay aware and in control.

Know Yourself

Warning Signs to Watch Out For

Recognising the early signs of a gambling problem is the first step towards getting help. Review this list honestly with yourself.

Using money that should be set aside for basic needs such as rent, bills, or food.

Constantly trying to "chase losses" by continuing to play more and for longer.

Hiding gaming activity from family, friends, or those close to you.

Frequently thinking about gaming even while working or doing other activities.

Borrowing money or selling assets to fund continued play.

Feeling restless, irritable, or anxious when unable to play or forced to stop.

Neglecting sleep, meals, or daily responsibilities due to excessive time spent playing.

Repeatedly trying to stop or cut back on gaming but failing to do so.

If you identify two or more of the warning signs above in yourself, we strongly encourage you to contact the score8 support team or seek professional help immediately. Asking for help is a sign of strength, not weakness.

Step-by-Step Guide

How to Set Game Limits at Score8

Setting your game limits at Score8 is simple and can be done in under two minutes directly from your account dashboard.

1

Login to Your Score8 Account

Access your account using your ID and password. Always use a personal device to keep your account secure.

2

Go to Account Settings

Click on the profile icon in the top right corner, then select "Account Settings" from the dropdown menu that appears.

3

Select "Responsible Gaming"

In your account settings, look for the "Responsible Gaming" section, which contains all the control tools available to you.

4

Set a Limit or Choose a Break Option

Choose the type of limit you want — deposit, session time, or cooling-off — then enter the value or duration that suits your needs.

5

Confirm and Save Settings

Review all the settings you have selected, then confirm. Limits will take effect immediately and you will receive a confirmation email.

Deposit limits can be reduced immediately, but requests to increasing Increases to your limit require a 7-day cooling-off period to ensure your decision is fully considered and not impulsive.

Available Control Tools

Limit Options You Can Set

Deposit Limit

Set the maximum amount you can deposit within a daily, weekly, or monthly period. Ideal for managing your overall spending on the score8 platform.

Loss Limit

Cap the maximum amount you are willing to lose in a single day, week, or month. Play will stop automatically once this limit is reached.

Session Time Limit

Control the duration of a single continuous play session. Once your set time has elapsed, the system will alert you or end your session.

Cooling-Off

Choose a break period from 1 day to 6 weeks. During this period, your account will be fully blocked from any gaming activity and deposits.

Long-Term Self-Exclusion

For more serious exclusions, choose a period from 6 months up to permanent exclusion. This option requires identity verification and cannot be easily reversed.

Responsible Gaming Guide

Score8's Five Principles of Responsible Gaming

These principles are the foundation of every decision we make in designing the score8 platform and policies.

Education and Awareness

We believe knowledge is the best defence. Score8 provides clear, easy-to-understand information about gaming risks, how to recognise warning signs, and the support resources available.

Strict Age Verification

Score8 enforces a minimum age requirement of 18 years through a thorough KYC process. We have zero tolerance for any attempt by underage individuals to access our platform.

Ongoing Support

Our dedicated support team is available 24 hours a day, 7 days a week. We are trained to handle responsible gaming concerns with full empathy and without judgment.

Control Is in Your Hands

All responsible gaming control tools at score8 are accessible and can be activated by players themselves at any time, without waiting for approval or contacting support.

Fair and Transparent Gaming

All games at score8 use a random number generator (RNG) verified by an independent body, ensuring every outcome is fully random and cannot be manipulated.

Partnership with Support Organisations

Score8 works closely with local organisations and professionals in the fields of mental health and problem gambling to ensure our players have access to the best available support.

Frequently Asked Questions

Frequently Asked Questions About Responsible Gaming

Yes, all score8 players — new or existing — can set a deposit limit at any time with no minimum membership period required. In fact, we encourage new players to set a limit right after registering as a smart early precautionary step.

Reduced deposit limits and self-exclusion options take effect immediately upon confirmation. However, if you wish to increase your deposit limit, there is a 7-day cooling-off period before the change takes effect — this is a safeguard we have in place to ensure your decision has been carefully considered.

Your account balance remains fully secure during your self-exclusion period. Your funds will not be affected in any way. You can still contact the Score8 support team to arrange a withdrawal of your funds if needed, even while your account is in self-exclusion mode.

For short-term cooling-off (24 hours to 30 days), cancellation is possible but requires an additional waiting period as a safety measure. For long-term self-exclusion (6 months and above), cancellation can only be processed after the minimum period has been observed and requires a review by our team. Permanent self-exclusion cannot be reversed.

score8 uses a high-technology monitoring system that continuously analyses gaming patterns. When the system detects concerning behaviour — such as a sudden spike in deposit amounts, unusually long gaming sessions, or repeated attempts to raise limits — our team will proactively reach out to the player concerned to offer support and information about available control tools.

Beyond score8's internal support, you can also access professional help through various organisations in Malaysia. The score8 support team can connect you with the right resources. Remember, seeking help is a sign of courage and the first step towards a better recovery.

Youth Protection

Minor Player Protection Policy

Score8 takes the protection of underage players extremely seriously. Our platform is strictly for individuals aged 18 years and above only, and we enforce multiple measures to ensure this policy is fully upheld.

All new accounts must go through a strict age verification process as part of our KYC procedure. Valid identification documents are required before any new player can make a deposit or play with real money.

If you are a parent or guardian concerned about your child's access to online gambling platforms, we recommend installing parental control software on devices used by your children. The score8 team is ready to assist with additional guidance if needed.

If you suspect a child or teenager has registered for or is using the Score8 platform, please contact our support team immediately at [email protected]. We will respond immediately.

Tips for Parents

Protection Measures for Families

1

Install Parental Control Software

Use parental control software that can block access to gambling websites on all devices used by your children, including smartphones and tablets.

2

Secure Your Payment Information

Do not save your credit card or bank account details in any browser accessible to your children. Use strong, unique passwords for all financial accounts.

3

Talk Openly

Discuss the risks of online gambling with your children openly and without judgment. Early education is the best defence against future gambling problems.

4

Monitor Your Online Activity

Regularly check your children's browser history and online activity. If you find them accessing gambling sites, address the issue promptly and with compassion.

Play Smart with Score8

Ready to Play Responsibly?

Register a Score8 account today and enjoy a fun, safe gaming experience that is completely in your control. Set your limits from day one and play with confidence.

Secure registration with 256-bit SSL encryption  |  For players aged 18 and above only

Bahasa Melayu